Hi, do you have a virtual complaints book for my website?
Yes. A virtual complaints book to receive and answer complaints online from your website.
Your customers fill in the complaint form online and you manage the answers from a dashboard. It is sold as a monthly subscription.
We reply within 24 business hours.
What it does
Receive, record and answer complaints online.
Online complaint form
Your customers file their complaint from your website, no paper, on a form in the format INDECOPI requires.
Receipt and alert
The customer gets a receipt by email and your company gets an alert about the complaint.
Answers from the dashboard
You see each complaint with its status, pending or answered, and reply by email from the dashboard.
Several locations
Your customer picks the location when filing a complaint, and your dashboard shows every complaint together, each with its location.
Who it is for
For businesses that want to handle complaints online.
Businesses with a website
If you already have a website, your customers can file their complaint from it.
Businesses with scattered complaints
Gather complaints in one place instead of spreading them across emails and messages.
Teams that answer complaints
Each complaint has its number and its status, so you know what is left to answer.
Businesses with several locations
All complaints from your locations in one dashboard, knowing where each one came from.
How you get started
Four steps, from the demo to receiving your first complaints.
You ask for the demo
Message us on WhatsApp and we show you the product working.
On WhatsAppYou subscribe
It is sold as a monthly subscription. We explain the terms before we start.
Monthly subscriptionWe set it up for you
We leave the book ready with your company details.
With your detailsYou start receiving complaints
We put it online so your customers can use it from your website.
Online
Questions about the virtual complaints book
Tell us your caseHow does it work?
Your customer fills in the complaint form online and gets a receipt by email. Your company gets an alert and answers from the dashboard, by email.
Does it meet INDECOPI's requirements?
Yes, the form follows the official format. Your business must also display the notice and answer each complaint within the legal deadline.
How is it sold?
As a monthly subscription. Ask for the demo or tell us your case and we explain the terms.
Does it work if I have several locations?
Yes. When filing a complaint, your customer picks the location. In your dashboard, the administrator or operators see all complaints together and which location each came from.
Can I see it before I subscribe?
Yes. Request a demo on WhatsApp and we show it to you working.
Want to see the complaints book working?
Ask for the demo on WhatsApp or tell us your case in five quick answers. We reply within 24 business hours.